At Urbana we are focused on improving lives. We are searching for an experienced retail manager who thrives in a fast-moving, high-volume environment that's devoted to serving our customers and providing exceptional hospitality.
Urbanais one of California’s fastest-growing cannabis dispensary brands with two locations in San Francisco and exciting expansion plans.
Since first opening in 2016, Urbana has continually transformed how customers shop for and enjoy cannabis with a modern retail experience that appeals to everyone. Women, seniors and cannabis connoisseurs voted us one of the most beautiful cannabis dispensaries in America, a top-10 dispensary in Northern California and “One of the best dispensaries to visit with your Mom” (which says a lot about our service and style).
The Urbana team is composed of exceptional personalities from the cannabis, retail, and hospitality industries seeking a progressive workplace that is committed to each guest visit being special. We are seeking an experienced, passionate Store Manager to lead our team and create exceptional experiences for our customers!
If you love working in an energized retail setting and have a creative and compassionate streak, you'll thrive at Urbana and enjoy the excitement of an industry that is all about making people feel great.
Your working hours will be divided between overseeing the retail floor and administrative tasks. You will be working closely with the General Manager to deliver all objectives. Duties will involve delivering a great customer experience, mentoring and training staff, scheduling, opening and closing store procedures.
ESSENTIAL FUNCTIONS:
- Successfully create a hospitable place for customers to enjoy and learn about our products.
- Ensure exceptional customer service is provided by a well-trained, happy team.
- Ensure exceptional merchandising, branding and promotions.
- Communicate effectively with staff and customers to drive sales while providing excellent customer service.
- Educate staff and customers on the science of cannabis; strains, cannabinoids, uses, and methods of consumption.
- Demonstrate a working knowledge of state and municipal compliance and regulations.
- Ensure the overall safety & cleanliness of the store.
- Maintain a professional demeanor during periods of high volume or stressful situations while setting a positive example for the team.
- Maintains open communication with management and retail staff.
- Possess a store keeper mentality and have ownership of all aspects of your store
- Motivate, inspire and consistently communicate with your team
EDUCATION & EXPERIENCE:
- Minimum 3 years of management experience in retail, hospitality, or customer service; preferably in a retail cannabis environment.
- 21 years of age or over.
- Bay area resident
- High school diploma or GED equivalent. College degree preferred.
- Willing to work long days and weekends with a flexible work schedule, based on business needs.
- POS Experience, LeafLogix preferred.
- METRC experience
- Must be computer friendly--Microsoft Word/Excel, Google Drive, Scheduling, Hiring platform.
COMPENSATION & BENEFITS
- Competitive wages
- Health, dental, vision insurance and life insurance
- Two weeks paid vacation
- Bonus eligibility
- Semi-annual performance reviews
- Employee discounts
- Training and ongoing cannabis and leadership education
- Group social activities
- Opportunity to grow with our expanding business
Recruiting and employment services for Urbana are provided by Good Living Services, Inc. A routine background check on all applicants after making a conditional offer of employment. Benefits are subject to change and employer-sponsored insurance benefits are offered to full-time employees that have met the waiting period requirements of each applicable insurance carrier. We proudly support the San Francisco Equity Program. If you meet the criteria as an equity applicant at http://www.officeofcannabis.sfgov.org, please inform us in your cover letter for priority processing.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Good Living Services is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.